- Make sure your employees understand ahead of time the reasons for training.
What problems will it solve?
- Put yourself in their shoes. Tell them how they will benefit.
- Make it interesting. Hire a competent trainer or, if you do it yourself, find ways to engage your employees’ attention—such as including videotapes or role-playing.
- Be clear about expectations. Focus on the behavioral changes or improvements that you are looking for.
- Measure the results. Training without follow-up is ineffective. Keep repeating your message and show appreciation to employees who keep trying to meet the expectations.
Brought to you by SCORE “Counselors to America’s Small Business.”